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FAQ

Shopping with Confidence


All purchases made with www.nannool.com are 100% safe and secure. We use state of the art security measures as used in banking sites to ensure hassle free shopping experience to our users. We use payment gateways from industry leaders like Google PayPal checkout and Paypal payment gateway. We are actively evaluating qualified payment gateways around the world to add to www.nannool.com payment options.

Is it safe to use my credit card on Nannool Com?

You are totally safe when are shopping at www.nannool.com. We use 3D secure payment verification methodology from Paypal to ensure ultimate transaction safety. This is done in addition to the Card Verification Value check for every card transaction. Our Customer Support personnel are standing by to answer any questions or concerns you have, before or after placing an order.

Do you store my credit card information?

No! www.nannool.com does not store any credit card details for any orders. We direct you to the Bank payment page where in you enter your card details. www.nannool.com. is given the payment authorized message. Upon receipt we confirm the order.

My Account


How do I change my password?

You use the “My Account” section from any page to change all the account related information in your profile. You can change the password anytime you prefer. You can also change your address and phone number in this section.

How do I track my order?

You can track your orders from “My Account” section. In this section, all your orders will be displayed including the ones that are already fulfilled. Please select the order for which you need the status. You will be provided with the order status and tracking information as applicable.

How do I review my past orders?

You can track your past orders from “My Account” section. This section provides all the orders placed by the users since the beginning. You will be able to review each order, the book details, the billing address, the shipping address, the price paid etc for each order. You can also print this form for our records.

Why do I see different order status each time I check?

The order status changes from Order placed, payment pending, payment authorized, order shipped, order delivered. In the event of an order is cancelled, order status can be order cancelled. Each of these statuses conveys the current status of the order you had placed.

How do I contact www.nannool.com.?

Feel free drop us a mail to nannool@triesten.com or call 510 474 1376.

Can I cancel an order?

You can cancel an order anytime before it is shipped. If the book is already shipped out of our warehouse, you will not be able to cancel the order.

How do I get my money back if I cancel the order?

If you had paid through credit card, debit card or through Internet banking, we reverse the charges to the source.

How can I purchase a book?

It is very easy to purchase books from www.nannool.com.. You browse the books or search for specific books to select the books you want to purchase. You can also benefit from purchasing by purchasing from the “Books on Sale” section. Simply select books, add it to the cart and proceed to checkout.

How do I pay for my purchase?

You can pay for your purchase through credit cards or Paypal account.

How much does it cost to ship the books?

For 5 Books -7 USD

For 10 Books – 12 USD

For more than10 Books -15 USD

Please contact Nannool.com for detailed overview of all the shipping charges.

Returns


I got the books in a damaged condition – What should I do?

At www.nannool.com., we take every measure to deliver the product in good shape to you. However, under extreme conditions, some books get damaged in transit. We will gladly replace the book if you could send the package with its original wrapper. www.nannool.com. would bear the return postage and sending the book again.

How to purchase books online?

With over 10,000 books online at www.nannool.com., you can select the books of your choice by category, keyword or publisher. New arrivals, gift books and classic books are special attraction in the website. Once a book is selected, you can add the same to the cart and checkout. You need to be a regsitered user to continue with the checkout.

How do I cancel my order?

You can send an email or call us to our office to cancel your orders. Cancellation can be done only before the shipment. Once the books are sent, you cannot cancel your orders.

Does the site offer complimentary gifts every week?

The site promotes offer books every day. You can use this offer placed on the special books.


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